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CLIENT/AGENT - How do I update a booking within a Series Booking?
CLIENT/AGENT - How do I update a booking within a Series Booking?
There are two ways to update a Series booking, depending on what bookings you wish to update.
You can either:
Update the entire Series within 3 clicks
Update individual bookings from the Series
The same processes apply for any state of bookings, whether they are confirmed, pending or awaiting Client's confirmation.
CLIENT/AGENT - How do I cancel a booking within a Series Booking?
CLIENT/AGENT - How do I cancel a booking within a Series Booking?
There are two ways to cancel a Series booking, depending on what you're looking to cancel.
You can either:
Cancel the entire Series within 3 clicks
Cancel individual bookings from the Series
The same processes apply for any state of bookings, whether they are confirmed, pending or awaiting Client's confirmation.
Please see video demonstration below on how to do this:
CLIENT/AGENT - How do I amend the notes and/or times of an Individual Booking?
CLIENT/AGENT - How do I amend the notes and/or times of an Individual Booking?
As a Client or Agent, you can make some adjustments to bookings in case there are any last minute changes that the freelancer (or client) needs to be aware of.
You can make these changes to any type of individual booking - bookings that aren't yet accepted, or even confirmed bookings. Once you've made the change, a notification and email will be sent to the relevant people to advise of the changes!
Updating the time of a booking is a very similar process to amending the notes on a booking. This can be done by a Client or Agent, and once completed, will send a notification and email to the relevant people.
FREELANCER - Why can't I see a booking from last weekend to accept?
FREELANCER - Why can't I see a booking from last weekend to accept?
You can only see and action historic bookings within the Desktop view.
Mobile view of bookings only shows current and future bookings. You are therefore unable to confirm a past booking on mobile.
FREELANCER - How do I tell the difference between Day and Night Bookings?
FREELANCER - How do I tell the difference between Day and Night Bookings?
The easiest way to see the when you're due in for days or night shifts, is to open up your roster view.
There are two visual indicators which show when you're due in for a night shift:
The first indicator is that the date box on the Roster view will have a grey Moon icon in it
The second indicator is if you look at your bookings on the right hand side of the screen (or on mobile version!), you'll see the moon icon next to any night bookings
How do I tell if a booking is part of a Series or if it's individual?
How do I tell if a booking is part of a Series or if it's individual?
When looking at the roster, it can be difficult to spot the difference between Series Bookings and Individual Bookings.
However, there is a way to tell the difference:
I've accidentally rejected a booking/contractor that I now want to invite to a booking - what do I do?
I've accidentally rejected a booking/contractor that I now want to invite to a booking - what do I do?
Agent Users
Q - I'm an Agent user and I have rejected a contractor to a booking accidentally, how do I resolve this?
A - Create a new booking. (Cancel the existing one)
Client Users
Q - I'm a Client user and I have rejected a contractor to a booking accidentally, how do I resolve this?
A - Create a new booking. (Cancel the existing one)
Contractor Users
Q - I'm a contractor user and I have mistakenly rejected a booking accidentally, how do I resolve this?
A - Email the Agent or Client user who invited you to the booking - and ask them to create a new booking and reissue.
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